Invitation Email & Logging In

Once invited, you will receive an email invitation to Lumi.  Click the link provided in the email to set up your password and  to access Lumi. 


If you've already had an account with Lumi under the same email, you can simply login with your existing password. If you've forgotten your password, click "Forgot Password" on the login page and an email will be sent allowing your to reset it.


If you haven't received an email, please check your junk mail or ask your administrator to resend it. 


Please note: invites expire after 7 days so get in quick, or ask your administrator to resend.


Accessing Lumi 

You can log into Lumi via our website https://www.lumi.media/ 

We recommend using Chrome as your internet browser and adding a bookmark for easy access. 


Using Lumi on Mobile

You can also access Lumi on your mobile device via https://www.lumi.media/ 

We recommend bookmarking the login page for quick access on your device. 


Make yourself at home

Lumi is a customisable platform and you can really make it your own, and design it to suit you and your teams' systems. We offer consultations on workflow and team set up, so please do not hesitate to get in touch with us for suggestions. 


You're an expert in what you do, and we are experts in Lumi. Together we help move your team into an online workspace and streamline your processes. 


Need help? 

Press the question mark on the bottom-left in your Lumi browser, to access the Support Page. Here, you'll find a variety of FAQS and Help Guides on how to use Lumi. 


Contact Us 

Contact the Lumi team by pressing the envelopein the bottom-left of your Lumi browser to send a message to Lumi Support. We will get back to you ASAP.

 

Or, you can email us at support@lumi.media.


Microsoft Office 365 Integration

Lumi is integrated with Microsoft Office 365. 

If you have an existing Microsoft Business or Student account you can log in to this account via Lumi to edit documents live and collaboratively online within Lumi. If you don’t have a Microsoft account you can still view, download and upload word documents to Lumi.


How do I use Lumi? 

Lumi is pretty easy to use, once you get going you'll get your head around it quickly!


We recommend reviewing the Getting Started Help Guides.


Feedback & Requests 

Is Lumi missing something? 


We are constantly refining and developing Lumi and we have lots of exciting updates on the way. If you have any requests for development, or you'd like to vote for your top must-haves, please do so here. Click "New Support Ticket" at the top of the page and lodge your request.


We love and appreciate your feedback.