Invitation / Logging In

Once invited, you will receive an email for Lumi in your inbox, if you haven't, please check your junk mail or ask your administrator to resend. Please click the link provided to set up your password and access Lumi. 

If you've already had an account with Lumi before it will ask you to enter your password.....can't remember it? Just hit forgot password to reset. 

Please note: invites expire after 7 days so get in quick or ask your administrator to resend.


Accessing Lumi 

You can log into Lumi via our website https://www.lumi.media/ 

We recommend using Chrome as your internet browser and adding a bookmark for easy access. 


Using Lumi on Mobile

You can also access Lumi on your mobile device via our website. 

We recommend bookmarking the login page for quick access on your device. 


Make yourself at Home

Lumi is a customisable platform and you can really make it your own, and design it to suit you and your teams' systems. We offer consultations on workflow and team set up, so please do not hesitate to get in touch with us for suggestions. You're an expert in what you do, and we are experts in Lumi, together we help move your team into an online workspace. 


Need help

Press the question mark top right to access this Support Page with FAQS and Guides to using Lumi. 


Contact Us

You can contact the Lumi team by pressing the envelope in the top right corner of your screen or email us at support@lumi.media.


Lumi is integrated with Microsoft Office 365. If you have an existing Microsoft Business or Student account you can log in to this account via Lumi to edit documents live and collaboratively online within Lumi. If you don’t have a Microsoft account you can still view, download and upload word documents to Lumi.


How do I use Lumi? 

Lumi is pretty easy to use, once you get going you'll get your head around it quickly. 

We recommend reading over our help guides. 

Get started here


Feedback / Requests 

Is Lumi missing something? We are constantly refining and developing Lumi and we have lots of exciting updates on the way. If you have any requests for development or you'd like to vote for your top must-haves be please do so here. We love and appreciate your feedback.