Lumi Help Centre

The Pending Inbox displays applicants that have started, but not submitted their application.

Pending applications are automatically and immediately imported to the Pending Inbox whilst your applicant is applying via the Casting app.

To view the Pending Inbox, open the Inbox, and then click the Pending tab.

Displays a count of the pending applications.

Status column shows whether an application is Registered, Pending or Complete.

• Registered - The applicant has only entered their name, phone and email address and the authorisation code, but no additional information has been entered.
• Pending - The applicant has entered some information in their application. The information is automatically saved as they click "next" in the application. Pending means that they haven't gone all the way to the final page of the application. 
• Complete - Applicants with the status Complete, have made it to the "Ready to submit" page, but haven't clicked "Submit" yet. Perhaps they want to check over their answers, or gather more photos or files to upload before submitting.
• Submitted - Once an applicant clicks "Submit" their status becomes "submitted" and they will move from the Pending Inbox to the Inbox.

"Updated" indicator - This indicates an application that has been imported to the Inbox, has since been updated by the applicant, but they haven't yet submitted the changes. You can manually import an "Updated" application.

Modified Date - the date and time the applicant made changes to their application.

Created Date - the date and time the applicant started the application.

Reminder Sent - the date and time a reminder email was sent to the applicant. A reminder email will be automatically sent to an applicant after 72 hours of starting but not submitting their application. A reminder email is also sent after 72 hours of an applicant editing but not resubmitting their application.

Refresh Inbox state - clicking the arrow icon  in the bottom-right will return the Inbox to its original state, removing any filters or sorting that has been applied.