My invitation link isn't working / I haven't received an invitation

When you are invited to a project in Lumi, you will receive an invitation link to your email address. 

If you have not received an invitation (and your Project Administrator has definitely invited you):

• The Lumi invitation link will be emailed to whichever address your Project Administrator has submitted. This means that they could have sent it to a different email address for you, so double check all of your addresses. You can change your Lumi email in User Settings later, if you wish.
• The invitation may be in your junk mail, so check there too!

If your invitation link isn't working:

• The Lumi invitation link expires after 7 days. If you have not accessed Lumi within 7 days after being invited, contact your Project Administrator and ask them to resend the invitation. 
• You may have already accessed Lumi, in which case the link won't work. Simply go to https://www.lumi.media/ and sign in. If you've forgotten your password you can click "Forgot Password" and follow the prompts.