What do the Statuses on the Pending Inbox mean?

The Pending Inbox displays applicants that have started, but not submitted their application.

 The Status column shows whether an application is Registered, Pending or Complete.

• Registered - The applicant has only entered their name, phone and email address and the authorisation code, but no additional information has been entered.
• Pending - The applicant has entered some information in their application. The information is automatically saved as they click "next" in the application. Pending means that they haven't gone all the way to the final page of the application. 
• Complete - Applicants with the status Complete, have made it to the "Ready to submit" page, but haven't clicked "Submit" yet. Perhaps they want to check over their answers, or gather more photos or files to upload before submitting.
• Unpaid - Only relevant for applications that include a payment (either a one-time payment or subscription payment). "Unpaid" status is for applicants have completed their application, clicked "Submit", but not processed their payment. If you want to communicate with these applicants you can manually import them and then email or SMS them using the Lumi Comms Centre. See "How do I import Pending applications?".
• Submitted - Once an applicant clicks "Submit" their status becomes "submitted" and they will move from the Pending Inbox to the Inbox.

The "Updated" indicator - This indicates an application that has been imported to the Inbox, has since been updated by the applicant, but they haven't yet submitted the changes. You can manually import an "Updated" application.

To learn more about the Pending Inbox see "How do Applicants arrive in the Pending Inbox?".